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January 20, 2006
Dear Lance:
I wanted to take a moment to personally thank everyone at the Heritage
Safe Company for their superior customer service. I lost my home in
a fire on July 4, 2005. I had purchased a Heritage Safe the year prior.
The safe withstood the extreme temperature from the fire for over
45 minutes, keeping my belongings safe.
I contacted the Heritage Safe Company about my situation and your
company followed through on the warranty. I received my new safe last
month. I have recommended a Heritage Safe to many of my family and
friends. It has been a pleasure to work with you and your company.
Once again, thank you for the superior service that is provided through
Heritage Safe Company.
James, East Springfield PA
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January 27, 2006
To Heritage Safe Co.
On December 7, 2005 we were at the hospital and had a house fire.
The house was totally destroyed. The only thing that was saved was
my guns and papers that was in the safe. I would recommend a Heritage
Safe to anyone.
James, Ashland OH
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August 29, 2005
Gentlemen:
I must salute you on your customer service skills. A week ago, on
Monday, August 22, 2005, my husband called your office to complain
about the lock on our recently purchased gun safe. It sometimes would
take three to five tries before the safe would open. My husband was
told by your representative that a new lock would be immediately shipped
and a local locksmith would call us within a couple days to schedule
an appointment to replace the lock. We thought, yeah, right!
To our surprise, Dan, a local locksmith called me the very next day
to say he would schedule an appointment to install the lock as soon
as he received it from your company. To our second surprise, he called
again on Thursday to say he had received the new lock, and then made
an appointment at our convenience to install it on Saturday morning.
Dan was right on time, and installed the lock in less than an hour.
Dan was very nice and most efficient. To our third surprise, the replacement
lock was upgraded to a much nicer lock than was on the safe originally.
Also, as a note Dan called again this morning to just make sure the
lock was working for us and that everything was okay.
In a world of "customers not always being right," your
company certainly exceeded our expectations! Congratulations on making
a good product and standing behind it. We will recommend your safes
to anyone who asks. Thank you so much for taking care of our problem
and making it a hassle-free experience!
Enola, Mansfiled OH
To Whom It May Concern:
We recently had some problems with our safe keypad. I called your office for assistance. From the moment I first spoke with the receptionist, to the resolution of the issue which was handled by your tech, James Vawser, all of my requirements were met with a level of professionalism that is becoming increasing hard to find. Your company is to be commended for the outstanding service support that the folks at your office (800-515-SAFE) provide. I will, without hesitation, recommend a Heritage safe to anyone that asks me my opinion. Thanks again.
Regards,
Lawrence, Bowie MD
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"American Craftsmanship at its best" 